Branch Office Coordinator__VERO BRANCH

Posted: 01/09/2020

Caliber Home Loans, Inc. is one of the nation's fastest-growing mortgage lenders. We didn't move into the fast lane because of clever marketing campaigns or flashy television ads -- our talented employees worked hard to help us rise to the top of our industry.

Here at Caliber, we've replaced the stereotypical corporate culture with a casual "dress for your day"work atmosphere that promotes creativity and a collaborative environment that allows our team members to thrive.


  • Assists Branch Manager, Branch Administrator and branch sales staff in day-to-day activities.
  • Serves as subject matter expert regarding Caliber policies, procedures, products and technology.
  • Coordinates training to disseminate information and educational materials and products to branch staff
  • Greets and interacts with company clients, vendors and guests.
  • Prepares correspondence for routine inquiries.
  • Coordinates meetings including scheduling, agenda creation and other arrangements.
  • Creates/modifies documents using Microsoft Word, Excel, PowerPoint or other programs.
  • Oversees all aspects of general office coordination including:
  • o Maintaining office calendars
  • o Answering incoming telephone calls and directs to appropriate individual or documents a message
  • o Opening, sorting, and distributing incoming correspondence including mail
  • o Signing for and delivers UPS/FedEx deliveries
  • o Performing general clerical duties including, but not limited to, copying, faxing, mailing and filing
  • o File and retrieve organizational documents, records and reports
  • o Maintaining office supply inventory as needed
  • Arranges for repair or maintenance of office equipment as needed.
  • This position is considered a non-loan originator position, unless the appropriate licensing has been acquired. This means non-licensed employees in this title may not engage in activities of a loan originator, including: communicating directly with borrowers about credit qualification or loan terms, including discussing pricing concessions or other transaction-specific terms or conditions.


  • High school diploma or equivalent required.
  • 2+ years' experience in general office responsibilities.
  • 1+ years mortgage experience; sales or processing background preferred, not required.
  • Excellent computer and Microsoft Office skills.
  • Functional knowledge of mortgage business and branch operations, willingness to learn is key.
  • Strong organizational/time management skills with ability to multi-task.
  • Excellent interpersonal, oral and written communication skills.
  • Bi-lingual_SPANISH
  • All other duties as assigned.